Topic

Sales

Standard
Travel Agency

• Your information will be sourced from a sales list and you’ll receive a cold call/email.
• The agency will present 1-3 times.
• No pre-implementation meeting or meet and greet with account executives.

Higher Education Specialist (Collegiate Travel Planners)

• Your information will be sourced from a vetted E&I member list by an E&I contracted supplier.
• The agency will conduct a thorough discovery call and present 3-10 times at your request.
• We’ll schedule a pre-implementation meeting and an account executive meet and greet.

Implementation

• Basic non-custom implementation (60 days)
• Only 1-3 rule classes
• Simplified travel policy
• Basic approval process

• Full custom implementation (90 days)
• Multiple rule classes based on dynamic criteria (such as fund source)
• Complex travel policies (can vary by department as needed)
• Multi-layered approval process based on rule class

Operations/Fulfillment

• Used to working with only mandated travel programs
• Pushes users toward online adoption
• Speed-focused (which reduces accuracy and service)
• Technology-driven (without customization and personal relationships)

• Used to working with both mandated and non-mandated travel programs
• Adoption is approached organically
• Customer service and accuracy-focused
• Relationship-driven (small, higher education focused designated team)

Account Management

• Low to medium level of training offered to travelers
• Quarterly business reviews heavily focused on savings
• You can only rely on them when issues arise to correct

• High level of training offered
• Scheduled, weekly 1 to 1 meetings
• Your industry advisor – collaborative decision-making

Savings

• Only used to working with mature negotiated agreement and supplier programs (air, car, and hotel)
• Usually works with existing loyalty rewards members
• Basic unused ticket management strategy

• Used to working with clients that only have an EHI agreement and heavily involved in sourcing
• Works with institutions that don’t have existing loyalty accounts
• Sophisticated unused ticket management strategy (multiple funding sources and decentralized accounting)

Reporting

• Low to medium level of training offered to travel managers, arrangers, and travelers
• Quarterly business reviews heavily focused on savings
• You can only rely on them when issues arise to correct

• High level of training offered
• Scheduled, weekly 1 to 1 meetings
• Your industry advisor – collaborative decision-making