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CTP Banx: Managing unused tickets

At every step of the process, CTP has your ticket assets in mind.

Managing unused nonrefundable tickets and making sure they’re recovered before they expire has never been a more critical part of a university travel management program. CTP manages unused ticket inventories and maximizes asset recovery through CTP Banx, our proprietary automated unused ticket tracking software that captures, tracks, monitors and reuses your airline tickets.

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More Opportunities to Refund

Even after departure, CTP Banx finds opportunities to refund value or for future applications.

After departure, CTP Banx queries each flight segment to determine if it was traveled on; giving CTP another opportunity to refund that value or retain it for future application in our unused ticket database.

Regular audits of CTP Banx assets ensure accuracy and analysis from your Strategic Account Manager will uncover additional opportunities to recuperate ticket value, such as tax recovery, and UATP card solutions with preferred suppliers. In 2019, refunded taxes on unused tickets saved over a quarter of a million dollars for CTP and the CTM Group‘s clients.

Our proven approach and creative asset recovery strategies save CTP customers 2% of total air cost on average.

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Cost of business travel

Managing Unused Non-Refundable Tickets

With highly configurable logic, CTP Banx evaluates unused ticket rules and deadlines by airline, incorporates award ticket usage and name change availability, all completely based on your institution’s hierarchy and travel policies.

At every step of the process, CTP has your ticket assets in mind:

Whether booking a new reservation online or with an experienced agent, CTP Banx automatically alerts travelers of unused, nonrefundable tickets available at the start of the booking process. Online systems display credits in the traveler profile as well as via prompts when shopping for travel, and travel advisors have instant visibility to available credits via our CTP Advisor agent desktop solution.

When it is time to travel, automated alerts from CTP Banx notify your travel team when a traveler has not checked in for their flight 45 minutes prior to departure. This gives CTP the ability to proactively reach out to travelers; if they’ve forgotten to cancel the trip CTP can cancel the reservation to retain the value of the ticket.

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Discuss your unused ticket strategies and asset recovery approach with our expert team today.